That's why i've held my tongue on starlight express and the issues latelyy, everyone was enraged about the bad batch and no contact but time and time again SE is the first to admit the error and almost always not only repays you but throws in extra. How about all those orders he ate because of the garbage compactor, did any buyers pay for those shards? Yeah one SE and then gave away freebies. No other vendors do that. /end IMHO corner nomad